FAQ

Please see below our FAQ section

If you can't find the answer you require below, please contact us.

We currently have an ever increasing number of venues in the UK. Check out our locations page for your closest venue.
One of the great things about trampolining is that anyone can do it, from young children to their parents and even grandparents. However to ensure everyone is safe, we do have a minimum age restriction of 5 years of age. This is to make sure big people don't accidentally bump into small people. Most of our Jump Warehouse venues have special Jump Start sessions specifically for children under the age of 5.
We highly recommended booking in advance to ensure you can jump when you want. Weekends and holidays sell out in advance and walk-ins cannot be accommodated if we are sold out. Click BOOK NOW to check availability and make a session booking.
Unfortunately all bookings must be paid online through the payment portal at booking stage. If you are unable to do this online, you can make a booking over the counter with cash, however this will mean you are not booking in advance and run the risk of missing out or waiting for a session with available space. If you'd like to pop into your local Jump Warehouse to book in advance and pay by cash a member of staff will be happy to help with this.
Please see our booking terms for details of our cancellation and refund policy. If you have further questions about this please contact the Jump Warehouse venue you made the booking with.
Check your closest venue for opening times. We recommend arriving at least 20 minutes prior to booked jump time to check in and get ready for your session.
Give your local Jump Warehouse venue a call, contact details can be found on our locations page.
We recommend athletic clothing with some stretch. Baggy jeans are fine or tracksuit pants and long sleeve shirts are recommended. Jump Warehouse socks with grip are compulsory for hygiene purposes and to avoid slipping. These can be added to your order for an additional £1.50 and used again at all subsequent visits.
Due to food health & safety, no self-catering is allowed in our Jump Warehouse venues.
Yes, secure lockers are available at most Jump Warehouse venues.
ased on the trampoline manufacturer's safety standards, the weight limit for an individual jumper at Jump Warehouse is 120kg. Our policy is to recommend that anyone with individual weight-related concerns consult a physician and receive medical clearance for rigorous physical activity on an unstable surface before engaging in trampoline jumping at Jump Warehouse.
We highly recommended booking in advance to ensure you can jump when you want. Weekends and holidays sell out in advance and walk-ins cannot be accommodated if we are sold out. Click BOOK NOW to check availability and make a session booking.
Yes. Trampolining is one of the best form of exercise there is!
Safety is the number one priority at Jump Warehouse. For details see the Jump Safe section.